F.A.Q
Frequently Asked Questions
We deliver orders across Kenya within 2–5 business days, depending on your location. Once your order ships, you’ll receive a tracking link to monitor its progress.
Yes! Mimo Marketplace delivers to all major towns and cities across Kenya — including Nairobi, Mombasa, Kisumu, Nakuru, and beyond.
We support secure payments via M-Pesa, credit/debit cards, and bank transfer. Every transaction is encrypted for your safety and peace of mind.
Absolutely. If your order arrives damaged or doesn’t match what you ordered, contact us within 7 days for an exchange or refund. We’re happy to help make things right.
Yes. Mimo Marketplace partners only with verified suppliers and brands to ensure all items — from fashion to electronics — meet our strict quality standards.
Deliveries are made Monday through Saturday. Orders placed on Sundays or public holidays are processed the next working day.

